Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical delivery time for furniture orders?
Most furniture and home decor items are processed within 2-3 business days. Depending on your location, standard shipping usually takes between 5 to 10 business days for delivery.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for large furniture pieces which includes room-of-choice placement, assembly, and removal of all packaging materials for an additional fee.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track my Neptune Outlet order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At Neptune Outlet, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger home investments.